Terms & Conditions

Experience More Ltd is a division of Buyagift Ltd who are agents for selected operators, whose products and services are represented within this web site and the web site www.buyagift.co.uk. Whilst we make every effort to ensure the descriptions and pictures contained within these web sites are a true reflection of the events or products, they do not form part of a contract. If on contacting the operator you feel that the activity taking place no longer accurately represents the activity purchased we will exchange the voucher or refund the purchase price. Once a specific date has been booked, you will automatically become bound by the terms and conditions that individual supplier may have. This does not affect your statutory rights.

Prices

Prices displayed are correct to the best of our knowledge and maintained on a daily basis. In the event of an order being placed against an accidental incorrect price, we will endeavor to inform the purchaser of the error within seven days of a booking being made, we will allow the purchaser to either cancel the booking or choose to pay the additional difference in price.

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Availability

Our experiences are subject to availability and run on selected dates throughout the year, in some cases they are also subject to weather conditions on the day. In order to avoid disappointment, we recommend that our customers book well in advance and DO NOT organize travel or accommodation until the booking has been confirmed by the operator.

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Booking

Please do not arrive at a venue expecting to redeem your gift voucher or participate in corporate events without first obtaining a booking confirmation letter or number from the operator. Experience More will not be held liable for your costs incurred if you do not follow the procedure set out in your information pack or by our corporate sales team.

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Event Duration

Details of event duration given on this web site are to be used as a guide only. The information on our web site is meant as an indication of what to expect at your session. Delays, curtailments and breakdowns are not within our control and therefore we cannot be held liable.

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Safety

The undertaking of these activities may involve some personal risk. With some events you may be required to sign a disclaimer on the day, please read these documents carefully. Some personal insurance policies may not cover some of our experiences. Please check with the supplier well in advance of your day. We can arrange personal accident insurance on your behalf for an additional cost if requested. Note that operators usually require compliance to a certain type of conduct from participants. Please listen and take note if they request you to do something - it is usually for your own safety.

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Validity

Each gift voucher is valid for a minimum of 10 months unless otherwise stated.

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Restrictions

Many of the activities offered have some type of restriction applied to them; these restrictions are not decided by us but by the individual operator. These restrictions could include age, health, physical and size restrictions. Please read all the information provided for each experience, it is your responsibility to ensure that you purchase an experience appropriate for the intended participants. We are not responsible for any unsuitable activities being purchased and these restrictions being breached. If you are unsure of the suitability of a particular event please email us on info@experiencemore.co.uk with your query and we will advise you accordingly.

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Complaints

The easiest way to resolve any problems that you may experience is to speak to the operator on the day. They will ensure that any issues are rectified. If you are still not satisfied please contact us immediately by email, please remember that the operator will have the opportunity to respond as well. Similarly, we would like to hear any positive feedback. Email us on admin@experiencemore.co.uk

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Cancellations

Once you book a specific date with an operator you are bound by their terms and conditions regarding cancellations. In the event that one of our operators needs to cancel the experience after you have booked a date, they should contact you. We strongly recommend however, that you contact the operator on the day before you depart for your experience. In the event of cancelation Experience More will not be held liable for the cost of lost insurance premiums, travel expenses or pre-booked accommodation costs.

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Operators & Liability

Although Experience More has sought to select highly experienced Suppliers of 'once in a lifetime' Experiences, Experience More shall not be responsible for the safety standards or the quality or delivery of the Experience, or any loss or damage suffered by you whilst participating in the Experience for which the Supplier shall be solely responsible.

By purchasing an Experience More experience voucher, you acknowledge that the Experiences are dependent on certain factors beyond the control of Experience More and agree that neither Experience More nor any associated Supplier shall be liable for the cancellation or postponement of any experience for reasons beyond its reasonable control including for weather-related reasons, mechanical failure, locations changes or otherwise.

We do not undertake any technical examination of equipment, facilities or services in order to minimise personal risk. If it occurs that mechanical machinery breaks down you should expect reasonable substitutions without notice.

The total liability of Experience More for any claim whatsoever in connection with the experience voucher or any EXPERIENCE shall be limited to the price paid for the EXPERIENCE VOUCHER.

We have tried to ensure that the descriptions and images used on all marketing material are accurate. However, images are intended to give a general idea of the experience described and do not form any contract between you and Experience More.

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Spectators

Most operators will allow you to bring spectators to watch you participate in your selected experience. When booking your date please inform the staff that you wish to bring other people. Some operators may request a nominal payment for spectators. Spectators are required to comply with the operator's terms, conditions and expectations of conduct. Any spectators deemed under the influence or drugs or alcohol will not be permitted on site.

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Exchanges

Vouchers can be exchanged free of charge subject to written confirmation by letter within seven days of receipt of the gift voucher (For vouchers purchased in December the Free Exchange period is 30 days). Exchanges after seven days will incur a £20 or 20% administration charge.

Experience vouchers can only be exchanged for alternative experience vouchers. (As all tangible goods are supplied by third party suppliers it is not possible for us to exchange experience vouchers for wine cases, wine gift packs, hampers or flowers).

If the substituted experience costs more than the original gift voucher you must pay the difference, including the administration charge. If the exchanged gift voucher is lower in price we will hold the price difference on account, less the administration charge, until your next purchase. Exchanged vouchers then become non refundable.

To exchange your voucher you must send it with a cover letter detailing the reason for exchange and any additional payment (if applicable) to: Customer Services, Experience More, Ross House, 1 Shirley Road, Enfield, Middx, EN2 6SB. We cannot dispatch exchanged vouchers until the original voucher and full payment (if applicable) has been received by Experience More customer services.

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Refunds

You have the right to return any goods within seven days of receipt and any vouchers within seven days of purchase and a full refund will be paid. All refunds after the statutory seven days will incur a £20 or 20% (whichever is greater) administration charge.

Once you or your recipient has booked an experience with a supplier you are bound by their Terms and Conditions (please make yourself aware of these at the time of booking).

We are not liable for the cost of your postage or additional insurance premiums or lost insurance premiums, travel expenses or pre-booked accommodation costs.

All refunds will be made to the person who purchased the voucher and the monies will be refunded directly to the credit card used to make the purchase. All refunds are processed at month end.

To request a refund you MUST return your voucher / gift to Customer Services, Experience More, Ross House, 1 Shirley Road, Enfield, Middx, EN2 6SB along with a covering letter detailing the reason for your refund request.

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Gift Pack

All vouchers purchased will be dispatched by First Class Royal Mail (you may request special delivery for an additional charge), we cannot be held liable for any loss suffered as a result of mail being delayed. The gift voucher is invalid if it has been tampered with or defaced. Experience More accepts no responsibility for lost or stolen gift vouchers. Please keep the vouchers in a safe place and protect them as you would money.

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